The Last Great Differentiator, “Customer Service” and how are you measuring the service you provide?
Customer expectations are rapidly changing and will continue to do so. Seventy-five percent of consumers expect consistency and ease, with 73% likely to switch companies/brands if they don’t get it. Companies excelling in personalized, efficient and effective customer experiences are making its service the differentiator creating client loyalty and promotion.
An overview of best practices to differentiate your customer service along with discussing external and internal metrics to evaluate how you are performing.
Presented By: Clare Huspeni
Clare is a transformational and passionate trailblazer; continually striving to raise the bar of excellence in critical service, performance areas and individual development. Leveraging her extensive corporate experience she began an entrepreneurial journey; she consults with organizations to enhance its client experience, developing leadership workshops and team development. Most recently beginning a new venture with her husband Dennis Huspeni, NerdsToGo. Getting to provide individuals and small business in Colorado with great, solution based service for all their technical needs aligns with Clare’s passion.
Clare earned her Bachelor’s in Communication from the University of Colorado at Boulder and Masters of Business Administration from the University of Denver. She and Dennis live in Parker and enjoy spending time with their adult daughters.
Lunch Provided by Community Banks of Colorado