Attendees Will Leave with an Understanding of How to Use the Tools to:
Achieve a win-win when resolving conflict
Reduce Anxiety when Conflict Arises
Pam Terpenny, Founder and Owner of Just Call Pam, a Promotional Marketing company that develops and implement Employee Programs (eg, Service Anniversary, Safety, etc) that improve the bottom line. When Pam was in Corporate America, she taught Group Dynamics to work teams and a component of that training was Conflict Management. With 35+ years of work experience and 22 years of marriage she has had a lifetime of experience on the subject.